Identify before you describe
Find a model name or identifier from the device or its manufacturer support page. Apple and Samsung each provide lookup steps for their product families.
Prepare personal devices thoughtfully
Apple’s official phone and tablet preparation guidance addresses transfer or backup and removal of personal information. Consult manufacturer instructions that match your device.
Gather your request details
The New York Buyback intake asks for brand, model, condition, quantity, ZIP code, and a contact method. The request checklist explains how to gather those details before opening the form.